Order-to-delivery · Returns management
Ecommerce Order Processing Services
Orders are piling up faster than your team can process them. Shipping errors lead to returns, delayed processing leads to negative reviews, and customer inquiries about order status consume your entire support team. Acelerar’s order processing specialists handle the complete order lifecycle - from entry to fulfillment to returns - so every order ships accurately and on time.
Order Processing
Why order processing accuracy determines customer loyalty
Order processing is where your brand promise meets reality. A customer who receives the wrong item, gets a delayed shipment with no communication, or struggles through a confusing return process will not buy from you again - and they will tell others. The cost of order errors compounds: the return shipping, the replacement product, the customer service time, the refund processing, and the lost lifetime value of that customer. Professional order processing services bring accuracy, speed, and communication to every step of the order lifecycle, turning one-time buyers into repeat customers.
Market Data
The e-commerce outsourcing market
E-commerce operations outsourcing is growing as online retail scales globally.
Cost Comparison
In-house order processor vs. Acelerar
$45K/yr
per year / per person
Salary, benefits, training, and equipment for one full-time US-based order processing specialist with OMS and fulfillment coordination experience
$14K/yr
per year / per person
Fully loaded rate includes salary, infrastructure, order management tools, QA, and dedicated account manager for end-to-end order processing
Why Choose Acelerar
Why online retailers trust Acelerar for order processing
Accurate Order Entry
Every order is verified for accuracy: correct product, correct quantity, correct shipping address, and correct payment. We catch and resolve order discrepancies before they reach fulfillment, preventing costly shipping errors and returns.
Fulfillment Coordination
We coordinate the fulfillment process across your warehouses, 3PL providers, and drop-ship suppliers. Orders are routed to the optimal fulfillment location, tracking numbers are captured, and customers are notified at every stage.
Returns & Refund Processing
We manage the complete returns workflow: RMA generation, return shipping labels, receipt verification, condition assessment, refund or exchange processing, and inventory restocking. Returns are processed within your defined SLA to maintain customer satisfaction.
Customer Communication
Customers receive proactive updates at every stage: order confirmation, shipping notification with tracking, delivery confirmation, and follow-up. We handle order status inquiries so your support team can focus on higher-value interactions.
Multi-Channel Order Management
We process orders from all your sales channels in a single workflow: your website, Amazon, eBay, Walmart, social media shops, and wholesale portals. Every channel gets the same processing speed and accuracy.
Exception & Escalation Handling
Address verification failures, payment declines, out-of-stock items, and fraud flags all need immediate attention. We follow your escalation procedures, resolve exceptions quickly, and keep you informed of any issues that require your decision.
How It Works
How we process your orders end to end in 4 stages
Receive
Orders arrive from all your sales channels and are captured in your order management system. Each order is verified for accuracy: correct product, quantity, shipping address, and payment confirmation.
Process
Verified orders are routed to the appropriate fulfillment center, warehouse, or drop-ship supplier. Pick lists are generated, inventory is allocated, and shipping labels are created based on the selected shipping method.
Ship
Fulfillment is confirmed, tracking numbers are captured, and customers receive shipping notifications. We monitor shipments for delivery exceptions and proactively communicate any delays to affected customers.
Follow Up
Post-delivery, we process returns and exchanges, handle refunds, update inventory, and manage customer feedback. Performance reports track order accuracy, processing time, and customer satisfaction metrics.
We work with your e-commerce platforms
Our teams are trained on the platforms you already use.
What our e-commerce clients say
“Acelerar handled our entire catalog migration (50,000+ SKUs) without a single missed deadline.”
“The Acelerar team is a self-sustaining machine. They've become an extension of our own team.”
“We needed reliable, fast data entry at scale. Acelerar delivered consistent quality from day one, no ramp-up time needed.”
Industry Outlook
Where e-commerce outsourcing is heading
E-commerce operations are increasingly handled by specialized outsourcing teams with AI capabilities.